Malaysia's First Virtual University digitizes to gain an efficient way of handling memos and procurement.

E-Memo - Case Study

THE CLIENT

Established in 1997, UNITAR International University (UNITAR) is a visionary and well-governed institution, known for being the first virtual university in Southeast Asia and one of the pioneering private universities in Malaysia.

THE JOURNEY

CHALLENGE

Memos are used in all kinds of organizations as a way of communicating changes and requests. Particularly for UNITAR, it was a way for the organization to requisite items and materials and create announcements and manage their spending budget.

Physical memos has been a limiting factor as it slows down the approval process. Often time physical memos would be stuck on a decision makers desk for days or get lost, which cost the organization time and efficiency.

SOLUTION

The E-Memo Web Application was developed to emulate the organization's memo processes. As part of this, we helped UNITAR streamlined the process in order to increase time and efficiency. This includes reducing required steps as well as creating custom notifications for each stage of the memo.

By converting the creation and approval process into a digitized one, key decision makers are able to review, approve and comment on memos easily through the system and on the go.

IMPACT

E-Memo has successfully achieved it's main objective: To streamline and improve the efficiency of the entire handling of the memo process. Reports from UNITAR has that their decision makers are now able to quickly review memos that need their attention anywhere they go. The time taken for approval of memos has sped up significantly.