Malaysia's Premier Private University fully automates their admission system.

TOPAS - Case Study

THE CLIENT

Taylor’s University is a private university in Subang Jaya, Selangor, Malaysia. It is often regarded as Malaysia’s top private university based on the Quacquarelli Symonds Rankings.

THE JOURNEY

CHALLENGE

Like most institutions, Taylor's relied on manual filling of forms and physical walk-ins to the campus for admissions. While basic, this has become a slow and inefficient way of generating and processing new intakes in a highly digitized world.

The onset of the COVID-19 made it even more apparent on why converting to a digitized solution is the way to move forward with walk-in admissions not being allowed during lock-down.

SOLUTION

Working with Taylor's hand-in-hand, we've created an online system - Taylor's Online Programme Admission System - that is able to completely automate the entire admissions process. This includes registration, qualification checks and sending out offer letters.

Fully integrated with the Taylor's CMS and CRM, Taylor's is able to easily manage their applicants should human intervention is necessary. Alongside an Agent and Counselor Module, Taylor's is able to utilize their agents to maximize their admission leads.

IMPACT

TOPAS was launched just before the full lock-down of COVID-19 occurred in Malaysia. This allowed Taylor's to easily conduct their admissions and maintain their intake schedules.

TOPAS has allowed Taylor's to successfully navigate a COVID-19 world without sacrificing a major loss in newer intakes. By moving to online classes, TOPAS has assisted in facilitating this transition from a physical based education to an online model.