Hire Library Software Experts

Library Management Software

Run your library better with software. Improve operations, patron experience, and match modern standards.
On-time, low cost

13 Years in Education Tech

Rooted in education and tech, our teams bring a balance of expertise and market understanding.
Library Solutions

Power your library with
highly capable software

Whether it's out-of-the box software or bespoke applications, we can build whatever you need.

"I'm highly satisfied with what they've built for us. They were patient in understanding our wants and went above and beyond to deliver."

Trine Nielsen, CEO, Base of Branding

Keep your library's data safe and backed up

Migration between different systems
Regular data back ups
System health checks and updates
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Manage circulation for staff and patrons

Faster item check ins/outs for patrons
Set custom circulation rules and renewal preferences
Manage transfers between libraries
Get circulation reports on holds, transfers, requests, etc.
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Move ahead from outdated dsystems

Risk-free systems upgrades from old versions
Update system components without losing function
Support for Koha, EPrints, and DSpace systems
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Link OPACs using standard protocols

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Integrate hardware with your library software

Barcode & RFID Readers​
Tower Servers​
Automation Robots for Libraries
Thermal Transfer Barcode Label Printers​
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Manage multiple user types and their roles

Add new roles to your system or edit previous ones
Add new staff members and manage old ones
Get granular control over managing access for each role
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Library Management Systems

Manage a thriving library with software

We'll install or upgrade software systems that allow you to easily manage daily operations and control every aspect of your library.
Hire digital specialists
Digital Libraries and Repositories

Manage and access vast amounts of information

We'll build customized digital repositories for your use cases using open source software like EPrints and DSpace.
Hire digital specialists

Our skills work best for

Get the best people for your library's digital systems.

Collaborate with industry-leading professionals to optimize your library operations using cutting-edge management software solutions.

Hire library software specialists


Expand your system’s capabilities by integrating it with popular
content management, data management, and information sources.
Google Workspace
SSO Login
Office 365
Drupal CMS

What will you do when I have reported a problem with your software?

We will do three things:

  1. Track and fix the reported faults
  2. Provide emergency update releases whenever appropriate
  3. Propagate the fix to other supported versions

What type of queries do you respond to?

We answer your questions in regards to:

  1. How to use the software.
  2. Technical questions and assistance.
  3. Set-up and configuration assistance.
  4. General questions regarding the software.

What does your maintenance update cover?

In general, any maintenance updates will fix any bugs or malfunctions that you have come across that interferes with the general functions of the system.

What are Interim (Minor) Releases?

Interim (Minor) Release: When it becomes necessary to correct faults detected on a released version, fixes are made to the base version. This modified version is installed as a minor release, which by definition does not contain any functional enhancements. Minor releases are planned by the Principal and made available periodically. According to general policy, underlying environmental software required for the run time is not changed in this release. A minor release completely supersedes previous minor and emergency releases and all customers are expected to upgrade their versions to the latest release.

What are Major (Enhancement) Releases?

Major (Enhancement) Release: A major release represents significant functional and/or technical changes in the proposed systems. Unlike with a minor release, a customer is not required to upgrade to the next enhancement release. Planned by product management, major releases would involve some incremental cost for the customers when major new modules are added to the product.

What are Emergency Releases?

Emergency Release: When a software fault prevents the system from operating correctly, a fix (patch) is made available as an emergency release. Such action may also be necessary when certain enhancements are urgently needed in order to comply with external regulatory requirements. An emergency release has the following characteristics:

  1. It is supplied only to the site that reported the problem. Other sites will get the fix along with the minor (maintenance) release in which the fault is fixed.
  2. It addresses only the critical problem in question.
  3. The emergency fix is temporary in nature and will be replaced by the next maintenance release.

Does your software comes with warranty?

There is also a Warranty Period of 1 year for the proposed solution, which will commence immediately after the date of User Acceptance Test Sign-Off. The vendor also warrants that the components supplied and installed are in accordance with this proposal shall be free of any defects and malfunction for a period specified as per the Warranty Period (1 year). Any defects caused by the misconfiguration and coding errors uncovered during this Warranty Period shall be immediately responded to and resolved free of charge. Beyond this Warranty Period, the solution is required to be covered by an active Maintenance Agreement to be signed between your company and GR Tech.

Response Time

What are Urgent Severity cases?

Urgent Severity is when critical business system is stopped or lost (total outage) and there is no workaround to achieve business continuity.

Our Response Time
On-Site: 2 Hours

Remote: Immediately

What are High Severity cases?

High Severity cases are when a system is not functioning or running slow. As a result of which client’s work is stopped or so severely impacted that the client cannot continue his/her work.

Our Response Time:

On-Site: 4 Hours

Remote: 1 Hour

What are Normal Severity cases?

Normal Severity cases are when your work is continuing (not stopped) but there is a serious impact on your productivity and/or service levels.

Our Response Time:

On-Site: 24 Hours

Remote: During working hours.

What are Low Severity cases?

Low Severity cases are when systems, sub-systems or components are not usable or hampered but that is not critical to business operations of the client and the client is able to perform normal business operations.

Our Response Time:

On-Site: 48 Hours

Remote: During working hours.

What if I have questions regarding the software you built for us?

What if I have questions regarding the software you built for us?

Our response time (On-Site): If you have any questions or inquiries, they will be addressed within two days.

Vendor’s response time (remote): During working hours.

Support Hours

Do you provide support after working hours?

We do!

We provide support up until 12:00 AM (But may change according to severity).

What are your Support Hours?

We provide support Monday – Friday (except Public Holidays) from 9:30 AM – 6:00 PM

Hire specialists to manage your library's software.

Our team is ready to start when you are.
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