University Management Software Service

We develop custom education software of all complexities, ranging from University Management to LMS customization.

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Modernizing education at scale

EntriPhi

Admissions and enrollment management system.

AmpliPhi

Student placement management system.

Curriculus

Co-curriculum management system.

Courus

Curriculum, program, and module management.

LMS

Custom Moodle™ Development

For over 10 years we've specialized in creating software for universities, colleges and schools. Find out how we can develop your software today.

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LMS

Moodle™ Hosting

Looking to setup Moodle™ for your institution? We do everything for you so you can focus on teaching.

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LMS

Moodle™ Customization

From custom themes to plugins, we bring new life to your Moodle™

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Extensive Integration Support

Our experience building education software gives us a unique skillset, because of which we can integrate with almost every type of software used in this industry.

Power your library with capable software

Whether it's out-of-the box software or bespoke applications, we can build whatever you need.

Koha

Get a flexible, stable, low-cost and high security platform. Hire Koha experts.

EPrints

Get fully customized and secure open digital repositories. Learn more.

DSpace

Build fully customized and secure open digital repositories. Build with DSpace.

FAQs

Maintenance

Response Time

Support Hours

What will you do when I have reported a problem with your software?

We will do three things:

Track and fix the reported faults
Provide emergency update releases whenever appropriate
Propagate the fix to other supported versions

What type of queries do you respond to?

We answer your questions in regards to:

How to use the software.
Technical questions and assistance.
Set-up and configuration assistance.
General questions regarding the software.

What does your maintenance update cover?

In general, any maintenance updates will fix any bugs or malfunctions that you have come across that interferes with the general functions of the system.

What are Interim (Minor) Releases?

Interim (Minor) Release: When it becomes necessary to correct faults detected on a released version, fixes are made to the base version. This modified version is installed as a minor release, which by definition does not contain any functional enhancements. Minor releases are planned by the Principal and made available periodically. According to general policy, underlying environmental software required for the run time is not changed in this release. A minor release completely supersedes previous minor and emergency releases and all customers are expected to upgrade their versions to the latest release.

What are Major (Enhancement) Releases?

Major (Enhancement) Release: A major release represents significant functional and/or technical changes in the proposed systems. Unlike with a minor release, a customer is not required to upgrade to the next enhancement release. Planned by product management, major releases would involve some incremental cost for the customers when major new modules are added to the product.

What are Emergency Releases?

Emergency Release: When a software fault prevents the system from operating correctly, a fix (patch) is made available as an emergency release. Such action may also be necessary when certain enhancements are urgently needed in order to comply with external regulatory requirements. An emergency release has the following characteristics:

It is supplied only to the site that reported the problem. Other sites will get the fix along with the minor (maintenance) release in which the fault is fixed.
It addresses only the critical problem in question.
The emergency fix is temporary in nature and will be replaced by the next maintenance release.

Does your software comes with warranty?

There is also a Warranty Period of 1 year for the proposed solution, which will commence immediately after the date of User Acceptance Test Sign-Off. The vendor also warrants that the components supplied and installed are in accordance with this proposal shall be free of any defects and malfunction for a period specified as per the Warranty Period (1 year). Any defects caused by the misconfiguration and coding errors uncovered during this Warranty Period shall be immediately responded to and resolved free of charge. Beyond this Warranty Period, the solution is required to be covered by an active Maintenance Agreement to be signed between your company and GR Tech.

What are Urgent Severity cases?

We answer your questions in regards to:

How to use the software.
Technical questions and assistance.
Set-up and configuration assistance.
General questions regarding the software.

What are High Severity cases?

High Severity cases are when a system is not functioning or running slow. As a result of which client’s work is stopped or so severely impacted that the client cannot continue his/her work.

Our Response Time:

On-Site: 4 Hours

Remote: 1 Hour

What are Normal Severity cases?

Normal Severity cases are when your work is continuing (not stopped) but there is a serious impact on your productivity and/or service levels.

Our Response Time:

On-Site: 24 Hours

Remote: During working hours.

What are Low Severity cases?

Low Severity cases are when systems, sub-systems or components are not usable or hampered but that is not critical to business operations of the client and the client is able to perform normal business operations.

Our Response Time:

On-Site: 48 Hours

Remote: During working hours.

What if I have questions regarding the software you built for us?

What are Emergency Releases?

It is supplied only to the site that reported the problem. Other sites will get the fix along with the minor (maintenance) release in which the fault is fixed.
It addresses only the critical problem in question.
The emergency fix is temporary in nature and will be replaced by the next maintenance release.

What if I have questions regarding the software you built for us?

Our response time (On-Site): If you have any questions or inquiries, they will be addressed within two days.

Vendor’s response time (remote): During working hours.

Support Hours

We do!

We provide support up until 12:00 AM (But may change according to severity).

What are your Support Hours?

We provide support Monday – Friday (except Public Holidays) from 9:30 AM – 6:00 PM

Got a project in mind?

We’ll give you a guided walkthrough of Golden Campus, and show you how your institute can benefit from it.

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